VAYRON REFUND & RETURN POLICY

VAYRON REFUND & RETURN POLICY

Effective Date: 15 September 2026

At VAYRON, we want every watch to meet our standards of quality, craftsmanship, and presentation.

This policy applies to discretionary returns requested by customers and operates alongside any mandatory rights available under applicable consumer-protection law.

1. Change-of-Mind Return Requests

If you change your mind about your purchase, please contact VAYRON within 24 hours of receiving your order.

This 24-hour period applies to VAYRON’s voluntary change-of-mind return policy.

It does not limit any longer return, refund, repair, replacement, or other remedy that you may be legally entitled to under applicable consumer-protection law.

All discretionary returns require approval before the product is sent back.

2. Condition of Returned Products

To qualify for a discretionary change-of-mind return, the watch must be:

• Unworn
• Unused
• Undamaged
• In original condition
• Free from scratches, marks, or signs of wear
• Returned with its original packaging
• Returned with all accessories and documentation
• Returned with protective films and tags intact, where applicable
• Accompanied by valid proof of purchase

VAYRON may inspect all returned products before approving a refund.

3. Change-of-Mind Deduction

For an approved discretionary return made solely because the customer changed their mind, VAYRON may apply a 30% deduction from the purchase price, but only where such a deduction is permitted by applicable law.

The remaining eligible balance will be refunded following receipt and successful inspection of the returned product.

The 30% deduction does not apply to a valid claim involving a confirmed manufacturing defect, an incorrect product supplied by VAYRON, or another situation where applicable law entitles the customer to a remedy without such a deduction.

4. Defective, Damaged or Incorrect Products

If your watch arrives defective, materially damaged, or materially different from what you ordered, please contact VAYRON as soon as reasonably possible.

Please provide:

• Your order number
• A description of the issue
• Clear photographs and/or video
• Photographs of the packaging if shipping damage is suspected

After reviewing the claim, VAYRON will provide the appropriate remedy in accordance with applicable law and our warranty terms.

5. Return Inspection

Returned watches may undergo a detailed inspection, including the:

• Case
• Crystal
• Crown
• Caseback
• Dial
• Hands
• Strap
• Clasp
• Movement
• Accessories
• Packaging

Evidence of wear, damage, alteration, unauthorized opening, missing components, or improper handling may affect eligibility for a discretionary return.

6. Customized & Personalized Watches

Customized, engraved, personalized, specially manufactured, or customer-specific products may not qualify for discretionary change-of-mind returns.

This exclusion does not affect remedies that must be provided under applicable law for defective, incorrect, or non-conforming products.

7. Return Shipping

Customers must obtain return authorization from VAYRON before returning a watch.

For discretionary change-of-mind returns, return-shipping expenses and applicable non-recoverable charges may be the customer’s responsibility where permitted by law.

VAYRON recommends using a tracked and appropriately insured shipping service.

Where VAYRON is responsible for a confirmed defective or incorrect product, return arrangements will be handled in accordance with applicable law.

8. Refunds

After an approved return has been received and inspected, VAYRON will notify you of the outcome.

Approved refunds will generally be issued using the original payment method.

The time required for the funds to appear in your account may vary depending on your bank or payment provider.

9. Warranty Claims

The return period is separate from VAYRON’s warranty coverage.

VAYRON provides:

• 3-Year Limited Warranty: For qualifying manufacturing or assembly defects affecting covered non-movement components.
• 1-Year Movement Warranty: For qualifying manufacturing defects affecting the watch movement.

A watch may therefore qualify for warranty service even after the discretionary return period has expired.

10. Mandatory Consumer Rights

Nothing in this Refund & Return Policy is intended to exclude, restrict, or reduce any right or remedy that cannot legally be excluded under applicable consumer-protection law.

Where a mandatory legal requirement conflicts with this policy, the mandatory legal requirement will prevail.

11. Contact Us

To request a return, report an issue, or make a warranty-related enquiry, contact VAYRON through the official customer-service information available at:

• VAYRON
• vayronwatches.com
• United Arab Emirates

Please provide your order number and supporting photographs or videos where relevant.

© 2026 VAYRON. All rights reserved.